Once your order is submitted, it may take between 1 to 3 business days to process it, irrespective of your chosen shipping method during checkout. We operate from Monday to Friday, except on weekends and holidays, and typically, we do not ship on the same day of the order.
For instance, if your order is placed on a Monday, it should be shipped by Tuesday, Wednesday, or Thursday.
You'll receive a confirmation email containing a tracking link as soon as your order is dispatched. Please note that express shipping options and any other additional charges from third parties are non-refundable.
Whether your package requires a signature or not is discretionary. Mostly, packages are dropped at the mailbox or the front door of the provided address, but the final decision lies with the delivery courier.
TRACKING YOUR ORDER
Upon processing your order, a confirmation email will be sent to the email address provided at checkout, which might take up to 72 hours. A second email will be sent once your order is dispatched, containing your tracking number and a link to follow the progress of your order.
If you encounter any issue with your tracking number or package delivery, please reach out to the courier before contacting us.
COURIER CONTACT INFORMATION
For any inquiries or support, please contact your courier service. Below are the contact details and instructions for human assistance.
COURIER PHONE NUMBERS
|COURIER||PHONE||GET HUMAN INSTRUCTIONS|
|USPS||1-800-275-8777||Press 0 , then 0, then press 5, then 5, then 2|
|FedEX||1-800-463-3339||Keep saying "Speak to a representative" at each prompt|
|UPS||1-800-742-5877||Press 0 at each prompt, ignoring messages|
|Canada Post||1-800-267-1177||Press 0 at each prompt, ignoring messages|
|DHL Express||Varies by country||Clickhere for customer support|
|Hongkong Post Speedpost||852-2921-2222||Press 8, then press 5|
|GLS||Varies by country||Click here for customer support|
INTERNATIONAL TAXES AND DUTIESFor international customers (those outside of the United States), any applicable import duties, taxes, and other fees determined by your local Customs authority are your responsibility. These charges are not collected by AR Fragrances and are non-refundable.
We dispatch international orders DDU (Duties and Taxes Unpaid), implying these charges are not included in your purchase price. All these charges must be paid by the recipient to receive the package. As we cannot estimate these charges, we recommend reaching out to your country's customs office or tax agent for specific rates on packages coming from outside your country.
INCORRECT ADDRESS DISCLAIMER
It is crucial that the customer ensures the correct shipping address is provided during order placement. As we strive for prompt processing and shipping, there's only a short time frame for order cancellation or shipping address change.
If you wish to cancel your order or alter your shipping address, please contact us at email@example.com immediately after placing your order.
While we'll attempt to accommodate your request, we cannot guarantee changes due to varying time constraints.
By making a purchase at AR Fragrances, you agree to bear the cost of returning the product to AR Fragrances. Please consult our returns policy for detailed instructions on how to return your package.